.All servers are fed from a multi-homed backbone and have conditioned UPS (Uninterruptable Power Supply) power that will run if utility power fails. The UPS power subsystem is N+1 redundant with instantaneous failover in case the primary UPS fails. In the event of an extended power outage, an on-site diesel generator can run indefinitely. The generator is regularly tested to ensure that it will continue to function in the event of an emergency.

Our servers almost never fail.

In fact, we guarantee that they will be up and running 99% of the time. In reality they are up over 99.9% of the time.

If in any month our servers fail and your internet site is not accessible for more that 1% of the time, you won't pay a cent for the time that they are unavailable. We will automatically credit your account for DOUBLE the time that your site is unavailable. For example, if your site cannot be accessed for a three days due to problems with our server, your account will be credited with 20% of your monthly plan fees, for the month the downtime occurred.

onlineWEBpresence Hosting will have the sole discretion to determine whether a client's site is unavailable due to server problems, or due to other problems. A client is only eligible for the uptime guarantee when the problem causing the internet site to be unavailable is due to internal server failures, and not with failures along the delivery point, nor due to errors caused by the client.

Where a client is in breach of our Terms and Conditions of Service, our uptime guarantee does not apply.

onlineWEBpresence Hosting reserves the right to alter these terms and conditions at any time, or to withdraw the guarantee altogether, without notice.